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Hoof & Woof

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Customer Service

 

 

What is the return policy?
Customer satisfaction is our number one priority at Hoof and Woof. We unconditionally guarantee all unused or defective merchandise for 30 days from the date of shipment. If you are not completely satisfied with your purchase you may return or exchange any unused or defective merchandise for a prompt refund or exchange. There is no restocking fee for the merchandise returned in original packaging. This restocking fee and shipment cost will be waived if you are returning a defective or incorrect product for an exchange. Please click on the returns link in the main page for more information.
What happens if my order is on backorder?
Hoof and Woof Incorporated takes all the necessary steps to keep all the items in stock at all times. However, due to excessive demand, sometimes we run out certain sku''s. We do our best to verify availability, and to notify you of any known delays that would affect the timely processing of your order. Available merchandise will be shipped immediately upon processing with any out of stock or back ordered merchandise to be shipped separately upon availability. You may request to cancel your back ordered merchandise. You credit card will be charged only when the merchandise is shipped.
What is Hoof and Woof?
Hoof and Woof LLC is under new management and has a completely revamped the product line and quality. Passionate owners have taken Hoof and Woof to the next level and more elegant and functional products for the riders are underway. Please check back frequently for updates.
Is it safe to send my credit card information to Hoof and Woof over the Internet?
Hoof and Woof uses high grade encryption (AES-256 256 bit) using Rapid SSL technology to ensure safe transmission of your credit card information. For additional information please see the security tab on the main page.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, and Discover Cards. We also accept PayPal and check/money order. In the case of check/money order, the shipment may be delayed by a day or two until the funds are cleared. In the case of check/money order, please write the order number on the back and mail it to the address provided in your invoice. Shipment will leave our warehouse as soon as the funds are cleared. International customers can pay with check/money order or paypal (where applicable).
How is my order shipped?
For fastest delivery, products are shipped to you from our centralized warehouse. We offer free standard delivery on orders that are over $30 within continental USA. Please allow 5-7 business days for free delivery. We also offer a choice of expedited delivery based on our customer''s requirements at additional charges. Rush and Next Day delivery is available for many items; additional charges apply.
What if I need to cancel or change an order?
Our first priority is to ensure that your items are shipped in a timely manner. When an order is placed with Hoof and Woof and all of the billing and shipping information has been accepted by the system, the order is automatically conveyed to our warehouse for order picking and shipment. Because of this, we are unable to adjust an order after it has been submitted.
How do I check on the status of my order?
Simply login into your account and click on the "MY ACCOUNT" link on the home page. You will be able to see all your orders, its current status, etc. In this page you will also have an option to add or edit multiple shipping addresses and various account settings.
Does Hoof and Woof charge sales tax?
Hoof and Woof charges sales tax on all merchandise shipped to any address within Maine and California. There is no sales tax for merchandise shipped outside these two states at this time.
What is the warranty on Woof and Hoof products?
ll the Hoof and Woof products are made under utmost care where materials are carefully handpicked, inspected, cut and made into premium quality products by skilled craftsmen in their respective fields. We guarantee our products against manufacturing defects. Should you believe you have a defective merchandise, please contact us immediately. We will promptly replace, repair or credit upon inspection. Our warranty does not cover normal wear and tear, misuse or accidental damage. To return products, please click on the returns link on the main page.
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